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Shipping:

 

We use the US Postal Service (USPS), UPS or Fedx for standard shipping and ship all orders by the next business day. Should you need expedited or International shipping, we will charge you whatever they charge us. You can make that selection when you check out.

Depending where your order is being sent, you should receive your order within 3-7 business days.

 

Returns:

We want you to be happy with your purchases from Lotus Butterfly. If you aren't competely satisfied with something you receive, you are welcome to return it to us within 30 days from delivery for a full refund. Sorry but we don't refund the shipping costs. We have found that USPS is often the least expensive and easiest way to send something back to us. You can even print labels on line at www.usps.com. However, UPS and FedX also deliver to us daily if that is easier.

In the unlikely event that you receive an incorrect item or something defective or broken, contact us within 10 days at 760-233-4000 or orders@lotusbutterfly.com so that we can promptly replace the item. We might ask you to email us a photo so that we can ask our supplier whether they want the item back.

We will process your return within one day of receipt. However, we have found that it can take your bank a few days to post the credit to your account.